Frequently Asked Questions
Find answers to common queries about shipping, returns, sizing and more. If your question isn't covered, please reach out to us directly at help@stridestore.com.au
Yes, all orders in Australia receive free standard shipping and returns within 10 days. International orders have region-specific shipping rates.
Please note we do not accept returns on:
• Sale items under $50
• Opened/used beauty products
• Underwear and intimates
• Made-to-order items
Your items are shipped directly from the brand. If you ordered from multiple brands, deliveries will arrive separately.
Visit our returns section to initiate a return. We will provide a free return label once the return is confirmed. Returns must be lodged within 10 days of receiving your order. More details are available on our returns page.
Each brand has a size guide located above the product description. If you have any sizing questions, please contact us.
We apologize for the inconvenience. Please visit our returns section to start the return process. We will send you a return shipping label at no cost.
Every brand on our website has passed three or more of our core values. We conduct thorough due diligence, including direct communication with brands and reviewing their reports. Some brands may include factory and production details in their product descriptions, but we cannot share all audit details due to privacy and confidentiality.
Australia boasts many talented designers who face intense competition. At Stride, we aim to support and showcase Australian brands. Supporting ethical fashion and sustainable beauty is important to us, and promoting local businesses is a key part of our mission.
Great resources include the documentary "The True Cost" by Andrew Morgan on Netflix. Follow thought leaders like Javier Goyeneche, Livia Firth, Clare Press, Safia Minney, and Orsola De Castro on social media. Follow Stride on social media for regular updates and insights.
We are always looking for talented individuals to join our team. If you're interested, please email your CV and explain how you can add value to our business to help@stridestore.com.au
We're sorry we couldn't answer your question here. Please contact us at help@stridestore.com.au for assistance ASAP.